I don't see the aggregation statement:
Under the term so-called aggregation, some providers state the number of customers on one microwave line in proportion to its speed, with the fact that customers will "share" the speed of the line precisely according to this ratio. However, this is completely at odds with reality and does not take into account the differences in customer behavior: It is better if you have 30 passive people on one line who only read emails and novinky.cz every day, than if you have only three households on it whose residents are forever downloading something, and this case is hard to describe with aggregation. Our customers do not have to deal with any aggregation and can always count on the speed they bought.
How exactly does paying for your services work?
Payment for our services takes place via a monthly subscription. For example, if you are connected 12th of March, your billing period will be 13th of March-12th of April, then 13th of April-12th of May etc... Always approximately 16 days before the start of the invoicing period, you will be sent a request for payment (the so-called proforma) with a 14-day payment due. After receiving the payment, the corresponding invoice will be sent to you. In the event that we do not receive the subscription by the start of the billing period, the service will be suspended by midnight of the last day of the prepaid period.
What should I do if I don't have the option of installing the device on the roof?
In this case, it is possible to install the device in the customer's private premises (e.g. on a plastic window or balcony), but this entails additional costs. Compared to the situation when the device is in common areas (where both the device and the work related with the connection are covered by our company), when installing in private areas, the customer buys the device at his own expenses. Depending on the local situation, this amounts are between 1000 CZK and 2000 CZK incl. VAT.
I have a bad experience with coverage of the apartment with a wifi signal, do you sell any "strong" router with a "big" antenna?
It should be kept in mind that WiFi is a two-way communication and it is therefore not enough to have a "big" antenna only on the router. This will allow you to see three lines of signal on the tablet instead of one in the back room, but it usually does not lead to better internet. In order to strengthen the signal coverage in this way, you would have to have a larger antenna on all other devices as well, which is not possible in the case of phones and tablets, because they often only have it in the form of a wire stuck from the inside to the device cover. Covering areas with a weak signal can be done with various repeaters, but it requires basic knowledge of technology, thorough preparation and some investment.
If it's only a little bit possible, extend the cable to more distant areas and possibly place another AP at its end for connecting wireless devices.
I forgot my home Wi-Fi password and need to connect a new device, how can I get it?
If you need to read the password to your wifi network, you can do so yourself in your wifi router. You can find instructions for its operation on the Internet and it is usually quite simple. However, the condition of this action is to connect to the router with a cable from a device that allows it (laptop, desktop computer), this cannot be done with a tablet or smartphone.
Alternatively, the password can be read from an already wirelessly connected device with Windows 7 or later. Run a command line AS ADMINISTRATOR and enter the command:
netsh wlan show profiles name="xxx" key=clear
where replace the letters xxx with the name of your wifi network (normally you can see that name in the list of available wifi) and press ENTER. Then you will see the password under the name "Key content:". On Windows XP, you can use this program, although the program is in English, its operation is very simple.